Mobile applications and energy management systems.
Connectivity Inside.
Connectivity inside is the intergrated WiFi interface for operating and servicing systems using Viessmann Apps.
Communication technology.
ViCare app – mobile applications for system users:
- Mobile operation of the heating system for heating and DHW.
- Assistance functions and fault display with option for direct connection to a contractor for service requests.
Tools for service, maintenance and commissioning.
ViGuide – mobile applications for trade partners:
- Service and maintenance with ViGuide for optimising workflows in the Viessmann trade
partner's business.
- Ensures customer-friendly online service for the system user, provided they have enabled service
via the ViCare app.
- Straightforward and efficient commissioning of heat generators with integral communication
module and battery storage systems, performed by heating contractors using Viguide.
- In addition to the free version, ViGuide Plus and ViGuide Pro are also available as paid-for
versions with additional analysis, remote maintenance and optimisation functions.
Energy management systems.
Viessmann energy management:
- Viessmann energy management is integrated into the latest generation of Viessmann heat pumps and energy storage units
- It enables balanced operation of the components in the house that generate, consume or store electricity.
- The focus is on optimising self-consumption of self-generated electricity from photovoltaic systems.
- The energy management system provides extended information about electricity flows and also CO2 savings.
- If desired, customers can add further optimisation levels in the ViCare app.
For more information on the system requirements, the functions and use, see Viessmann's Main Website Energy Management
Buying into Viessmann.
Viessmann use their best endeavours to ensure that their products are manufactured without any manufacturing or material defects.
The standard terms and conditions guarantee that Viessmann will fix or replace any manufacturing or material defects free of charge within a period of 2 years from the date of delivery.
Viessmann Warranty Overview
Return of Goods.
We very much hope you will be happy with your products, however we do understand items sometimes need to be returned.
Condition is all important, an item should have been treated in the same way as if it was on sale in a shop, unopened and unused with seals intact.
Large palleted items (boilers, heat pumps, cylinders etc.) must be returned as delivered, strapped and wrapped to the pallet, unopened.
Policy.
Our returns policy can be found here.