The Queen's Platinum Jubilee

The Queen's Platinum Jubilee.

During The Queen's Platinum Jubilee public holidays and celebrations our offices and warehouses shall be closed from 4pm Wednesday 1st June to 9am Monday 6th June.

There will be no deliveries or collections during this period, all online orders received during this period will be processed on our return.

Wishing all our customers a safe and happy Jubilee.

Queens Platinum Jubilee

Which? Best Buy for 2021

Viessmann’s Vitodens gas combi boilers named Which? Best Buy for 2021.

Telford, UK – Viessmann’s Vitodens combi boiler range has been awarded Which? Best Buy status in the renowned reviewing body’s annual satisfaction survey of UK boiler owners and installers.

Viessmann is one of just two brands to have products awarded Which? Best Buy, having received high praise from both customers and heating engineers. Key factors cited by Which? in Viessmann’s score, which was just short of the top spot, include excellent reliability and customer satisfaction, as well as great build quality, and ease of repair and servicing.

Graham Russell, Viessmann’s managing director, commented: “Attaining a Best Buy status from Which? is no easy task. There is simply nowhere to hide. The results confirm Viessmann’s commitment to producing quality boilers that are reliable and built to last. As the UK increases the onus on encouraging more energy efficient domestic living, investing in quality boilers is one important step households can take.

“Achieving Best Buy status for the fourth time in five years incentivises us to improve further, and to continue to challenge and exceed expectations with exceptional levels of service. It’s why we were particularly pleased to see that the rating for ‘availability of parts and spares’ has increased compared to 2020. In the past year, we’ve prioritised installer communications around our spares finder, for example, which allows the correct spare part to be located by boiler serial number and provides details of the hundreds of local and national merchants who are either spares stockists or can offer next day availability and online only options,” concluded Graham Russell.

Which?’s recommendation comes from a satisfaction survey of more than 8,000 people who purchased a boiler in the past six years, as well as more than 150 independent installers.

Viessmann has a comprehensive range of Vitodens domestic gas-condensing combi boilers, from 1.9kW to 35kW output.

Which? Best Buy for 2021

Monthly Newsletter

Sign up for our Monthly Newsletter.

With so much always happening in the Viessmann world and in the heating industry in general, bringing back the monthly newsletter is thought to be something which would be of benefit to our customers.


The monthly newsletter will generally contain:

  • New Product information and roadmap
  • Product information updates and introductions
  • Special offers

We're always open to ideas, content you'd like to see and feedback; please get in touch

Wishing you well and please don't forget to Sign Up !! Newsletter

Weekly Newsletter

New Save Order feature

As part of the ongoing development and improvements to the Viessmann Direct website we have recently introduced a 'Save Order' feature exclusively for account holders.
Just follow these easy steps:

  • Login to your account.
  • Add products to your basket.
  • View basket
  • Either in the 'Basket' view or at the 'Confirm Order page' you will see the 'Save Order' option at the foot of the page.
  • Type in an order reference and click Save, the saved order will appear in 'Your Account.'

    You will be able to retrieve the sales order and add it to a new basket in the 'Your Account' section (click on Account at the top of the website and select 'Your Account' from the dropdown).

  • VD_Basket

    Vitocell 300-V DHW cylinders.

    Introducing the markets most efficient Domestic Hot Water Cylinders - Two new DHW cylinders combine an A+ energy rating with high performance.

    Telford, UK - Viessmann has introduced the only domestic hot water cylinders on the market with an A+ rating. The two new floorstanding Vitocell 300-V DHW cylinders, with capacities of 160 and 200 litres, are twice as energy efficiency in terms of standby losses as the industry norm.

    Both new versions of the Vitocell 300-V replace the previous A rated models, and both are suitable for domestic installations with boiler outputs up to 80 kW. Higher DHW demands can be accommodated by combining several Vitocell 300-V cylinders into cylinder banks with common headers.

    The 300-V’s exceptional heat retention is made possible by using a highly effective vacuum panel insulation as well as the very efficient Polyurethane hard foam. Heat losses are merely 0.7 kWh per 24 hours for the 160-litre model and 0.75 kWh per 24 hours for the 200-litre model.

    The new 300-V combines this unmatched energy efficiency withhigh performance. The indirect heating coil is larger than in most common cylinders and drawn all the way down to the cylinder floor to heat the entire water content. Heat-up time from 10 to 60 degrees is just 20 minutes for the 160-litre cylinder and 24 minutes for the 200-litre cylinder. The low pressure-drop of the heating coil, at only 15 millibars, is approximately 35% lower than a typical competitor cylinder. This negates the requirement for oversizing the circulating pump; specifying a smaller pump will save electricity.

    Maximum hot water flow rates are 24 and 34 litres per minute respectively.

    Viessmann is urging installers and end-users to recognise the role of hot water storage in optimising environmentally-friendly installations. Darren McMahon, Viessmann marketing director, commented: “Customers who want a truly efficient system for their hot water should consider specifying Viessmann’s A+ rated Vitocell 300-V cylinders, which meet that need better than any others. It’s a false economy to buy a cheaper but less efficient cylinder, then accumulate larger fuel bills over many years.”

    The 300-V’s insulation package can be removed for easy handling (check model). Transportation and installation are also made easy by the 300-V’s low weight and compact dimensions. Both 300-Vs are 581 mm long and 605 mm wide, with the smaller-capacity model measuring 1189 mm in height and the larger-capacity model 1409 mm.

    Vitocell 300-W_00002

    Viessmann awarded Which Magazine September 2019 Best Buy

    Viessmann celebrates hat trick with Which? Best Buy boiler brand status

    Telford, UK – Viessmann’s Vitodens domestic boiler range has been awarded Which? Best Buy status for the third year running. Viessmann is described as a “very smart choice” by the respected UK consumer organisation in its annual survey.

    Offering a comprehensive range of domestic gas-condensing boilers (from 11 kW to 60 kW output), Viessmann excels in reliability and engineer recommendations, as well as customer scores and build quality.

    The independent Which? survey, carried out earlier this year, is based on feedback from 171 registered Trusted Traders heating engineers and 8,458 domestic customers according to robust criteria.

    Noting Viessmann’s consistently strong performance alongside much larger UK players, Which? stated: “Viessmann is a bit like Leicester City winning the Premier League in 2016 but, unlike Leicester, it’s been able to maintain success year after year.”

    Graham Russell, Viessmann managing director commented: “We are immensely proud of this achievement and it directly reflects hard work and commitment of the whole UK team, not just for the last 12 months but over several years, to attain this recognition.

    “Our overall Which? rating has increased steadily, telling us that the continued investment we are making to constantly improve our customer service and operations is having a positive effect. By growing our in-house team and improving response times to both engineers and end-users, we aim to challenge and exceed expectations with exceptional levels of service. We are confident that this strategy, together with the coveted Which? status, will continue to build our reputation and profile across the UK.”

    2019 Which BB Logo

    Boiler Plus - New Installation Regulations from April 2018

    Any new boiler installation in England will need to adhere to an updated set of regulations from April 2018.
    These regulations demand a higher set of energy efficiency measures on new boilers than ever before.

    Called Boiler Plus, the new regulations mean that, as well as a higher minimum efficiency rating, all new gas and oil boiler installations must include a programme timer and a thermostat so that you can effectively control your heating. While the majority of homes do have this, it wasn’t a requirement until now.
    Additionally every combi boiler installation must also include one additional energy-saving measure.

    For further information from the Which? website, please follow this link here.

    For the full Government Boiler Plus announcement, please follow this link here.

    Boiler Plus - New Installation Regulations from April 2018

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