Last Updated: 18 June 2026
Contact Us
Whether you need help identifying a spare part, checking product compatibility, tracking an order or discussing a heating project, our team will be pleased to assist.
Viessmann Direct is an independent online specialist for genuine OEM Viessmann spare parts, products and accessories.
Customer Services
0333 123 1233
sales@viessmanndirect.co.uk
Our team can assist with:
- Product enquiries and quotations.
- Spare part identification.
- Order tracking and delivery enquiries.
- Returns and warranty enquiries.
- Trade discount account applications.
- General sales support.
Office Hours
| Monday to Friday |
08:30 - 17:00 |
| Saturday |
Closed |
| Sunday |
Closed |
| Bank Holidays |
Closed |
Outside office hours, please email us and we will respond as soon as possible during the next working day.
Registered Office
Clipper Enterprises Limited
Unit 8, The Centurion Centre
Castlegate Business Park
Old Sarum
Salisbury
Wiltshire
SP4 6QX
Company Number: 07047839
VAT Number: GB 986 344 182
Directions
Manufacturer Support
For appliance breakdowns, warranty claims, commissioning enquiries, technical support or manufacturer warranty questions, please contact Viessmann UK directly.
Viessmann UK After Sales Support
Customer Services
01952 675000
aftersales-uk@viessmann.com
Trade Customers
Trade customers can apply for a Viessmann Direct Trade Discount Account to access preferential pricing, order history and account management features.
Apply for a Trade Discount Account
Need a Viessmann Installer?
Choosing the right installer is an important part of any successful heating project.
Viessmann UK provides a postcode search tool to help customers find independent installers who have completed training through the Viessmann Academy.
Find a Viessmann Installer
Please note that installers listed through this service are independent businesses and are not employed by Viessmann Direct.
Before Contacting Us
To help us assist you more quickly, please have the following information available where possible:
- Order number.
- Product code.
- Appliance model.
- Serial number.
- Photographs of the appliance or product where relevant.
This information is particularly helpful when identifying spare parts, checking compatibility or investigating warranty and delivery enquiries.