Return of Goods B2B
Business purchases are not covered by the Consumer Contracts Regulations.
All B2B returns are governed solely by our Terms and Conditions of Sale.
Return Window
- B2B customers may request a return within 30 days of delivery, subject to approval.
- All returns must be authorised in advance and issued with a Viessmann Direct returns reference number.
Condition of Goods
- Items must be returned complete, unused, uninstalled and in original manufacturer packaging.
- Items that are opened, handled, incomplete or unsuitable for resale may be refused or subject to a restocking charge.
Refunds & Charges
- Delivery charges are non-refundable once the delivery service has been fulfilled, unless there is a confirmed delivery issue.
- Refunds (if approved) will be issued for the product value only.
- Restocking charges may apply.
Non-Returnable Items
- Installed, commissioned or powered items
- Special-order or non-stock items
- Items returned outside the agreed return window