Buying into Viessmann.
Viessmann use their best endeavours to ensure that their products are manufactured without any manufacturing or material defects.
The standard terms and conditions guarantee that Viessmann will fix or replace any manufacturing or material defects free of charge within a period of 2 years from the date of delivery.
Viessmann Warranty Overview
Return of Goods.
We very much hope you will be happy with your purchase. However, we understand that items sometimes need to be returned.
The condition of returned goods is important. Items should be treated in the same way as goods displayed for sale in a shop and must be unused, unopened and returned with all packaging and seals intact.
Large palletised items, including boilers, heat pumps and cylinders, must be returned as originally delivered, unopened, securely strapped and wrapped to the pallet.
Cylinders must be returned secured to the pallet in an upright position, as originally delivered.
Returns Policy.
Please read our full Returns Policy for details of eligibility, return procedures and applicable conditions.