News

Easter Break 2021

During Easter our offices and warehouses shall be closed from 4pm Thursday 1st April to 9am Tuesday 6th April.
All online orders received during this period will be processed on our return.

There will be no deliveries or collections on Good Friday, 2nd April and Easter Monday, 5th April.
A Parcelforce delivery service will be operating on Saturday 3rd April.

Wishing all our customers a Happy and Safe Easter

Easter

Christmas Break 2020

Viessmann Direct office's opening hours over the Christmas holiday period are as follows:

  • Thu 24 Dec 09:00 - 14:00
  • Fri 25 Dec - Closed
  • Mon 28 Dec - Closed
  • Tue 29 Dec - 09:00 - 16:00
  • Wed 30 Dec - 09:00 - 16:00
  • Thu 31 Dec - 09:00 - 13:00
  • Fri 1st Jan 2021 - Closed

Boiler orders and deliveries during the holiday period.

  • Domestic Boilers orders - Final cut off is 12pm Tuesday 22nd December for delivery prior to Christmas.
  • Domestic boiler orders received after this and during the holiday period will be processed for delivery from 5th January 2021.

Parcel deliveries will be collected and delivered as follows:

  • Collect 24th Dec - Scheduled delivery 29th Dec
  • Collect 29th Dec - Scheduled delivery 30th Dec
  • Collect 30th Dec - Scheduled delivery 31st Dec
  • Collect 31st Dec - Scheduled delivery 4th Jan (Saturday 2nd Jan deliveries available in England and Wales)

Cut off is 1pm for next working day delivery during this period.
All deliveries are subject to availability; parts at our Salisbury warehouse and boilers at the main Viessmann hub.

Wishing all our customers a very happy Christmas and a prosperous New Year.

Snowman 300

Coronavirus Latest

Coronavirus - COVID-19 - Latest

Re-opening of Warehouse. Some good news at last!
After reviewing safety and risk it has been decided to re-open the Old Sarum warehouse.
Only a skeleton staff will have access to the unit, all deliveries, collections and customers will be dealt with through the intercom by the reception door.

Online orders may be collected by prior arrangement, just press the door buzzer for intercom attention.
You'll be let into the reception area, please stand away from the door and maintain a 2 metre distance between yourself and anyone else around the premises.
We'll bring your order to you.

Business as usual. We shall continue to process on-line orders, answer your calls and emails, nothing has changed.

COVID-19

New Save Order feature

As part of the ongoing development and improvements to the Viessmann Direct website we have recently introduced a 'Save Order' feature exclusively for account holders.
Just follow these easy steps:

  • Login to your account.
  • Add products to your basket.
  • View basket
  • Either in the 'Basket' view or at the 'Confirm Order page' you will see the 'Save Order' option at the foot of the page.
  • Type in an order reference and click Save, the saved order will appear in 'Your Account.'

    You will be able to retrieve the sales order and add it to a new basket in the 'Your Account' section (click on Account at the top of the website and select 'Your Account' from the dropdown).

  • VD_Basket

    Vitocell 300-V DHW cylinders.

    Introducing the markets most efficient Domestic Hot Water Cylinders - Two new DHW cylinders combine an A+ energy rating with high performance.

    Telford, UK - Viessmann has introduced the only domestic hot water cylinders on the market with an A+ rating. The two new floorstanding Vitocell 300-V DHW cylinders, with capacities of 160 and 200 litres, are twice as energy efficiency in terms of standby losses as the industry norm.

    Both new versions of the Vitocell 300-V replace the previous A rated models, and both are suitable for domestic installations with boiler outputs up to 80 kW. Higher DHW demands can be accommodated by combining several Vitocell 300-V cylinders into cylinder banks with common headers.

    The 300-V’s exceptional heat retention is made possible by using a highly effective vacuum panel insulation as well as the very efficient Polyurethane hard foam. Heat losses are merely 0.7 kWh per 24 hours for the 160-litre model and 0.75 kWh per 24 hours for the 200-litre model.

    The new 300-V combines this unmatched energy efficiency withhigh performance. The indirect heating coil is larger than in most common cylinders and drawn all the way down to the cylinder floor to heat the entire water content. Heat-up time from 10 to 60 degrees is just 20 minutes for the 160-litre cylinder and 24 minutes for the 200-litre cylinder. The low pressure-drop of the heating coil, at only 15 millibars, is approximately 35% lower than a typical competitor cylinder. This negates the requirement for oversizing the circulating pump; specifying a smaller pump will save electricity.

    Maximum hot water flow rates are 24 and 34 litres per minute respectively.

    Viessmann is urging installers and end-users to recognise the role of hot water storage in optimising environmentally-friendly installations. Darren McMahon, Viessmann marketing director, commented: “Customers who want a truly efficient system for their hot water should consider specifying Viessmann’s A+ rated Vitocell 300-V cylinders, which meet that need better than any others. It’s a false economy to buy a cheaper but less efficient cylinder, then accumulate larger fuel bills over many years.”

    The 300-V’s insulation package can be removed for easy handling (check model). Transportation and installation are also made easy by the 300-V’s low weight and compact dimensions. Both 300-Vs are 581 mm long and 605 mm wide, with the smaller-capacity model measuring 1189 mm in height and the larger-capacity model 1409 mm.

    Vitocell 300-W_00002

    Spirotech's latest offer 2020

    SpiroCross cash back.

    UK’s premier supplier of water treatment solutions, Spirotech, has a new cash back offer for engineers and contractors that purchase its industry leading Brass SpiroCross products.

    Launched on 1st July 2020 and running until 31st December 2020, engineers and contractors can claim a minimum of £80 cash-back when they purchase a brass AX SpiroCross unit. This offer applies to the AX100, AX125 and AX150 SprioCross.

    The Brass SpiroCross AX, is suited to domestic and light commercial applications. Its connection sizes range from 1” to 1.5”, with all units boasting a 20-year warranty and the AX100 weighing just 6.5 kg.

    To claim the cash, participants simply have to email their purchase invoice or VAT receipt to office_uk@spirotech.co.uk
    Terms and conditions apply, excludes steel units. See here

    Spirocross Cash Back 300

    August Bank Holiday 2020

    Our offices and warehouses will be closed from 4pm Friday 28th August to 9am Tuesday 1st September for the August Bank Holiday.
    All online orders received during this period will be processed on our return.

  • If ordering before 4pm Friday 28th August, on checkout there are delivery options for Saturday, 29th August.
  • There will be no deliveries or collections on Monday, 31st August.

    Have some fun over the long weekend!

  • Beach huts mobile

    Spring Bank Holiday 2020

    Our offices and warehouses will be closed from 4pm Friday 22nd May to 9am Tuesday 26th May for the Spring Bank Holiday.
    All online orders received during this period will be processed on our return.

  • If ordering before 4pm Friday 22nd May, on checkout there are delivery options for Saturday, 23rd May.
  • There will be no deliveries or collections on Monday, 25th May.

    Have some fun over the long weekend!

  • Beach huts mobile

    Viessmann awarded Which Magazine September 2019 Best Buy

    Viessmann celebrates hat trick with Which? Best Buy boiler brand status

    Telford, UK – Viessmann’s Vitodens domestic boiler range has been awarded Which? Best Buy status for the third year running. Viessmann is described as a “very smart choice” by the respected UK consumer organisation in its annual survey.

    Offering a comprehensive range of domestic gas-condensing boilers (from 11 kW to 60 kW output), Viessmann excels in reliability and engineer recommendations, as well as customer scores and build quality.

    The independent Which? survey, carried out earlier this year, is based on feedback from 171 registered Trusted Traders heating engineers and 8,458 domestic customers according to robust criteria.

    Noting Viessmann’s consistently strong performance alongside much larger UK players, Which? stated: “Viessmann is a bit like Leicester City winning the Premier League in 2016 but, unlike Leicester, it’s been able to maintain success year after year.”

    Graham Russell, Viessmann managing director commented: “We are immensely proud of this achievement and it directly reflects hard work and commitment of the whole UK team, not just for the last 12 months but over several years, to attain this recognition.

    “Our overall Which? rating has increased steadily, telling us that the continued investment we are making to constantly improve our customer service and operations is having a positive effect. By growing our in-house team and improving response times to both engineers and end-users, we aim to challenge and exceed expectations with exceptional levels of service. We are confident that this strategy, together with the coveted Which? status, will continue to build our reputation and profile across the UK.”

    2019 Which BB Logo

    April 2018 Boiler Plus Legislation - Viessmann Compliant

    In readiness for the new legislation we are delighted to announce that the Vitodens 050-W, 100-W and 111-W Combi boilers are now fully compliant with the Domestic Building Services Compliance Guide (DBSCG) 2018 (for Part L 2013) as standard.
    The Weather compensation sensor will be included in the box at no extra cost

    Boiler Plus Compliant Logo

    Boiler Plus - New Installation Regulations from April 2018

    Any new boiler installation in England will need to adhere to an updated set of regulations from April 2018.
    These regulations demand a higher set of energy efficiency measures on new boilers than ever before.

    Called Boiler Plus, the new regulations mean that, as well as a higher minimum efficiency rating, all new gas and oil boiler installations must include a programme timer and a thermostat so that you can effectively control your heating. While the majority of homes do have this, it wasn’t a requirement until now.
    Additionally every combi boiler installation must also include one additional energy-saving measure.

    For further information from the Which? website, please follow this link here.

    For the full Government Boiler Plus announcement, please follow this link here.

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