Buying into Viessmann Direct.
Eco-Water use their best endeavours to ensure that their products are manufactured without any manufacturing or material defects.
The terms and conditions for water softeners is 7 years parts and 2 years parts and labour: Viessmann Direct will arrange an engineer's visit - call 0333 1231233
Return of Goods.
We very much hope you will be happy with your products, however we do understand items sometimes need to be returned.
Condition is all important, an item should have been treated in the same way as if it was on sale in a shop, unopened and unused with seals intact.
Large palleted items (boilers, heat pumps, cylinders etc.) must be returned as delivered, strapped and wrapped to the pallet, unopened.
Policy.
Our returns policy can be found here.