Shopping

Our website is open 24 hours a day, 365 days a year for shopping.
Our office hours are from 9am to 5pm Monday to Friday, excluding public holidays.

Contents

Availability
Payment using Sage Pay
Gas Boiler & Gas Parts sales
Pricing Policy
Searching for a Spare Part

Availability

  1. Warehousing.
    We invest in our own warehousing and hold a range of stock to support domestic and commercial products.
  2. Stock levels.
    Stock indicators are real-time, showing the quantity of stock held.
  3. Back Order.
    If an item is indicated as 'back order' or you require more than the stock level indicated, lead-time to delivery can be anything from next day to 10 days, depending on stock levels at the main UK warehouse. Always call for the latest availability 0333 1231233.
  4. Delivery Updates.
    If delivery times are critical, or the item is noted as 'back order,' please call for an up-to date delivery forecast. Top

Payment Secured by Sage Pay.

  1. Commitment.
    a. Sage Pay is a payment service provider (PSP) to whom thousands of businesses outsource their transaction security.
    b. It is our top priority to ensure customers’ transaction data is kept secure at all times, when buying through Viessmann Direct you can be sure you are completely protected with Sage Pay.
  2. Screening & Security.
    a. Sage Pay uses a range of secure methods such as fraud screening, IP address blocking and 3D secure.
    Once on Sage Pay’s systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government, the encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.
    b. The data held is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
  3. Checks & Compliance.
    a. Sage Pay’s systems are scanned quarterly by Payment Card Industry Data Security Standards (PCI DSS)which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
    b. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.
  4. Session Encryption.
    You know your session is in a secure encrypted environment when you see
    https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
  5. Standards Council.
    Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
  6. More information.
    More information about shopping securely with Sage Pay can be found here
  7. Clipper Enterprises Limited complies with industry standard PCI DSS security policies

Gas Boiler & Gas Parts Sales.

  1. In GB law it is the responsibility of the customer/consumer to make certain gas boilers are installed by a Gas Safe Registered Engineer.
  2. Additionally any gas work undertaken on a gas appliance must be carried out by a Gas Safe Registered Engineer.
  3. For further guidance see Gas Safe - The Law
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Pricing Policy.

  1. All prices displayed on this website include Value Added Tax. VAT is identified on a separate line in the 'Shopping Basket.'
  2. Trade prices are displayed to customers when logged into their Trade Account.
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Searching for a Spare Part.

  1. Product Number Not Known.
    a. If you don’t know the product code of the part, you should search using the ‘Help me find a Boiler Part’ facility, the top search box.
    b. Enter the first seven digits of the boiler serial number (normally found on the top of the boiler casing near to the flue tower). Click search, this will take you to the Boiler Diagram page.
    c. Confirm it’s the correct boiler by checking the description and then look for the part required. To change the diagram click on a diagram thumbnail.
    d. When you've found the part, take note of the three digit number and enter it in the product search box and click search, or scroll down and identify it from the number/picture. Click ‘view details
    e. Confirm it’s the correct part, enter the quantity and click ‘Add to Order.’ To carry on shopping click 'back' (twice).
  2. Product Number Known.
    a. If you know already know the product number, enter it in the middle search box and click search, the product will then be displayed.
    b. Alternatively enter the details on the 'Quick Order' form and click 'Go.' This method is useful when you have several parts to order.
  3. By Description.
    a. Enter the part description in the bottom search box. This method will display all items with that description, which may result in several items, with the same description, for different boilers being displayed.

    Unless you already know the product number, the preferred search method is the top one, using the first 7 digits of the boiler serial number.
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