Shipping

Next business day delivery Cut Off times (*subject to parts availability):
12:00 Boilers ,Cylinders and Solar Kits (pallet shipments, UK mainland only)
16:00 Spare Parts and Accessories (UK and International courier shipments).
Orders received over a weekend or bank holiday will be despatched next working day.


Which Courier do you use?
Can I track my delivery?
Where do you deliver?
How much does delivery cost and how long will it take?
Do you always meet your delivery timescales?
Weekend deliveries
What happens if my order is split over two deliveries - am I expected to pay postage twice?
What if I'm not in when you make a delivery?
Can I have free shipping on my order?

Which courier do you use?
We use DPD Local and Parcelforce as our main UK couriers. and normally Parcelforce for International deliveries

Taking into account our customer base is largely tradesmen, the priority for most heating engineers is to satisfy customer's needs as quickly as possible.
Interlink Express and Parcelforce provide a range of easy-to-use, time-critical UK delivery options.
Pallet deliveries are shipped via Hellman Worldwide Logistics Top

Can I track my delivery?
DPD Local offers tracking through the DPD Local website.
If you have a smart-phone you may also download the DPD App for tracking and delivery customisation:
Google Play for Android phones and the iTunes store for iPhones.

Parcelforce offcers tracking through the Parcelforce website.
Additionally, If you have a smart-phone you may also download the Parcelforce App for tracking and delivery customisation:
Google Play for Android phones and the iTunes store for iPhones.

Unfortunately pallet shipments cannot be tracked at this time.
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Where do you deliver?
Our our primary markets are the UK, Channel Islands & Isle of Man
However, we often supply customers in the EU, so long as the product is compatible. International deliveries may be arranged by calling +44 1722 417875.
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How much does delivery cost and how long will it take?
Shipping Costs applied by Viessmann Direct (includes picking and packaging) are as follows:

Product Description Delivery Area Cost (ex VAT)
Large Letter First Class (Signed for) UK £3.50
Expresspak Next Weekday by 10:30am UK Main £18.50
Parcel Next Weekday by 10:30am UK Main £20.00
Expresspak Next Weekday by 12:00pm UK Main £13.50
Parcel Next Weekday by 12:00pm UK Main £15.00
Expresspak Next weekday UK Main £7.00
Parcel Next weekday UK Main £8.50
Expresspak Saturday by 10:30am UK Main £28.00
Parcel Saturday by 10:30am UK Main £32.00
Expresspak Saturday by 12:00pm UK Main £24.00
Parcel Saturday by 12:00pm UK Main £29:00
Expresspak Saturday UK Main £18.00
Parcel Saturday UK Main £20.00
Parcel Next Weekday Northern Ireland £23.00
Parcel Weekday, Two Day Northern Ireland £15.00
Parcel Weekday, Two Day Scottish Islands £21.00
Parcel Weekday, Two Day Scottish Highlands £15.00
Expresspak Next Weekday Channel Islands £15.00
Parcel Next Weekday Channel Islands £23.00
Parcel Weekday, Two Day Channel Islands £21.00
Parcel Weekday, Two Day Isle of man £21.00
Parcel Weekday, Two Day Scilly Isles £21.00
Parcel Next Weekday Isle of Wight £15.00
Parcel Weekday, Two Day Republic of Ireland £15.00
Pallet Next Weekday by 10:30am UK Main £30.00
Pallet Next Weekday by 12:00am UK Main £20.00
Pallet Next Weekday UK Main £10.00


Do you always meet your delivery timescales?
We try our upmost to meet the delivery timescales, and at all times couriers will do everything humanly possible to meet these, but very occasionally a package may be delayed due to a variety of unforeseen reasons. and for this reason we cannot guarantee each delivery.
When delays happen, which is not very often, we will personally manage the routing of your parcel and re-arrange delivery at the earliest opportunity.
Additionally we also monitor service bulletins, helping us to anticipate issues which may cause delay:
DPD service disruption check.
Parcelforce Service Updates

Royal Mail. Royal Mail First Class (Signed for) is a special service for small items which aims to deliver next day to UK Mainland, including Saturdays.
Hellmans Worldwide. All pallet items are shipped using this service, a standard delivery is between 08:00 and 17:30. If you pallet delivery is critical a timed (AM or pre 10:30AM) delivery is recommended.
Please note this is a 'kerb-side' service, don't expect the delivery driver to carry your boiler to its place of installation or storage.
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Weekend deliveries
Couriers only collect from our warehouse on weekdays. Therefore all weekend deliveries must be ordered by 4pm on Fridays.
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What happens if my order is split over two deliveries - am I expected to pay twice?
Yes, if you request split a split delivery this may incur and additional charge.
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What if I'm not in when you make a delivery?
Normally all deliveries require signature. However if you're happy for the delivery to be left somewhere safe, at your own risk, then please add details to the delivery instructions on check out.
Around 8am on the day of delivery DPD Local & Parcelforce send a SMS and eMail notification with a 1 hour delivery window. You may change the delivery date by replying to the notification sent by the courier.
Through the courier's Apps you can also arrange for the driver to leave your package somewhere safe, with a neighbour or maybe at your local post office.
Failing all the above, the driver will leave a card saying they've called. There'll be a phone number for you to ring to arrange a more convenient delivery day.
Parcelforce may leave the package at your nearest Post Office for you to collect.
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Can I have free shipping on my order?
We all like 'free' but the costs have to be absorbed somewhere, we'd rather be transparent and identify the shipping charges to you.
Having said that we do offer free delivery on certain promotions and net order values.
Unless otherwise stated, 'Free Delivery' during promotions is limited online orders, delivery to mainland UK with a standard next day service.
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